Nouvel is a premium Swiss brand specializing in high-quality outdoor pellet heaters, table grills, raclette machines, and traditional cheese fondue sets.
Nouvel AG is a Swiss company renowned for its premium tabletop dining and outdoor cooking equipment. Based in Triengen, Switzerland, Nouvel specializes in traditional Swiss dining experiences, offering an extensive range of cheese and meat fondue sets, raclette machines, and stylish table grills.
In addition to indoor dining products, Nouvel manufactures robust outdoor heating solutions, including innovative pellet heaters and fire bowls designed to elevate patio and garden environments. Combining quality craftsmanship with functional design, Nouvel products provide safe, efficient, and enjoyable cooking and heating experiences.
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We recommend washing the caquelon by hand with mild washing-up liquid. For terracotta caquelons, before using it for the first time, place it in cold water for two hours. Never immerse a hot caquelon in cold water to prevent cracking.
Use fully natural pressed wood sawdust pellets (6-8 mm diameter, 10-30 mm length) with a maximum moisture content of 8% and ash residue of less than 1%. Do not use other fuels.
No, Nouvel charcoal grills and pellet heaters must only be used outdoors in well-ventilated areas to prevent carbon monoxide poisoning and fire hazards.
User manuals can be downloaded on our site. For replacement parts, contact Nouvel AG at info@nouvel.ch or consult your local dealer.
Nouvel electric appliances typically come with a 2-year guarantee starting from the date of purchase, covering material or manufacturing defects. Proof of purchase is required.